Last Updated: 12/11/2025
Introduction
This Privacy Policy (“Policy”) explains how Haven Cleaning Solutions (“we,” “us,” or “our”) collects, uses, protects, and discloses your information when you visit our website, communicate with us, or book cleaning services.
By accessing our website or using our services, you agree to the practices described in this Policy.
Information We Collect
Personal Information
When you request a quote, book a service, or contact us, we may collect information such as:
Name
Phone number
Email address
Service address
Details about your home or service request
Payment information is processed securely through third-party payment providers. We do not store full credit card numbers or bank information.
Service Information
To provide accurate quotes and cleaning services, we may collect details such as:
Home size and layout
Rooms and areas to be cleaned
Cleaning preferences and special requests
Photos you choose to provide for estimates or clarification
Website & Analytics Information
When you visit our website, certain information may be collected automatically through cookies and similar technologies. This may include:
Your IP address
Browser type
Pages viewed and time spent on each page
Links clicked
Device information
Analytics tools such as Google Analytics, Meta Pixel, or other marketing platforms may be used to help us understand visitor activity.
Advertising Cookies
Third-party vendors, including Google, may use cookies to display personalized ads based on your activity on our site or other websites.
You may opt out at:
or by adjusting your Google Ads settings.
Communication Information
If you call, text, email, or submit an inquiry form, we may retain records of those communications for customer service, scheduling, and operational purposes.
This includes automated reminders or updates sent through our CRM or scheduling system.
How We Use Your Information
We use collected information to:
Provide and manage cleaning services
Communicate confirmations, reminders, and service updates
Process payments and send invoices
Respond to inquiries and provide customer support
Improve our website, services, and customer experience
Send promotional offers (only if you choose to opt in)
Maintain internal business records
Ensure service quality and consistency
Before-and-after photos taken during service are used only for quality assurance, training, or documentation and will never include identifiable individuals or personal items.
How We Share Information
We do not sell or rent your personal information.
Information may be shared only with:
Service Providers
Trusted third parties who support our operations, such as:
Payment processors
Scheduling/CRM systems
Website hosting providers
Email or text messaging platforms
Marketing and analytics partners
These providers are only authorized to use your information to perform services on our behalf.
Legal Requirements
We may share information if required by law, subpoena, or to protect our rights, safety, or customers.
Business Transfers
If Haven Cleaning Solutions undergoes a merger, acquisition, or asset transfer, your information may be transferred as part of the transaction. You will be notified if this occurs.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
While we strive to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure.
Data Retention
We retain your information for as long as necessary to:
Provide our services
Comply with legal obligations
Maintain business records
You may request deletion of your information at any time by contacting us.
Your Rights & Choices
You may have the right to:
Access the information we hold about you
Request corrections or updates
Request deletion of your personal information
Opt out of marketing emails or messages
Limit certain data uses
To exercise these rights, contact us at:
California Consumer Privacy Act (CCPA)
If you are a California resident, you may request:
The categories of personal information we collect
Access to specific information
Deletion of your personal information
Details about how we use and share your data
Requests can be submitted using the contact information below.
Children’s Privacy
We do not knowingly collect personal information from children under 13.
If you believe such information has been collected, contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a new “Last Updated” date.
Continued use of our website or services after changes are posted constitutes acceptance of the updated Policy.
Contact Us
For questions or concerns regarding this Privacy Policy, contact:
Haven Cleaning Solutions
Email: [email protected]
Website: www.havencleaningsolutions.com
Santa Monica, CA